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Cancellation Policy

Give us enough notice so that our drivers aren't already committed, and there's no fee.

Cancellation fee is based on pick up location and the time your reservation is cancelled:

If your pick up location is: Cancellation prior to pick-up to minimize cancellation fees must exceed:
In the US 12 Hours
International 24 Hours
All Specialty Vehicles (Stretch Limousines, Minivans, Party Buses, Buses etc.) 24 Hours

Cancellations that occur at less than these time frames will result in a charge of the full base fare as referenced on all trip confirmations sent via email for every reservation.

Additionally, in the event the reserved base fare exceeds $500.00 (or USD equivalent), the minimum cancellation fee is 40% of the base fare irrespective of when the reservation is cancelled.

For special events and/or specialty vehicles, the reservation is cancelled within 24 hrs. of the service date there is a 100% cancellation charge. All cancellation notices within 24 hrs. Must be given via email in writing to

The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up.