Give us enough notice so that our drivers aren't already committed, and there's no fee.
Cancellation fee is based on pick up location and the time your reservation is cancelled:
|If your pick up location is:||Cancellation prior to pick-up to minimize cancellation fees must exceed:|
|In the US||12 Hours|
|All Specialty Vehicles (Stretch Limousines, Minivans, Party Buses, Buses etc.)||24 Hours|
Cancellations that occur at less than these time frames will result in a charge of the full base fare as referenced on all trip confirmations sent via email for every reservation.
Additionally, in the event the reserved base fare exceeds $500.00 (or USD equivalent), the minimum cancellation fee is 40% of the base fare irrespective of when the reservation is cancelled.
For special events and/or specialty vehicles, the reservation is cancelled within 24 hrs. of the service date there is a 100% cancellation charge. All cancellation notices within 24 hrs. Must be given via email in writing to firstname.lastname@example.org.
The cancellation and other fees set forth above also apply in the event the passenger is not available for his/her scheduled pick-up.